Professional Plumber in Milton Keynes for Plumbing & Bathroom Installations

Terms & Conditions

1. For the purpose of these Terms & Conditions the following words shall have the following meanings:
   (a) “The Company” shall mean Andrew A Woodfield Ltd T/A Woodfield Plumbing and Heating
   (b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works & supply materials.
2. The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.
3. Charges and Call out fees. We do not have Call out fees or charge by the hour.  We do however have a minimum charge of £45 plus VAT for tracing and diagnosis. . If we continue to complete the work for you then a charge of £90 minimum will be charged but the £45 will be deducted from that amount.  We will only charge you for the work we do and quoted for regardless of the time taken to complete. Out of hours calls between 18.00-08.00 will be charged £70 plus VAT for track and trace.  Any follow up work will be charged accordingly.

From July 2025 we reserve the right to request a £1500 deposit on bookings over £2000 or per room.

Any notice of cancellation should be given to us in writing, once received s cancellation will result in the following scale of charges – 4 weeks or more notice of cancellation No Charge, 2 weeks (14 days) notice charge of 50% cancellations after this period the company we will reserve the right to offset the deposit you have paid against our costs and/or loss of income.

• Where a written Quote has been supplied to the Customer the total charge to the Customer referred to in the Quote can be revised in the following circumstances:
• (i) if after submission of the Quote the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the Quote.
  (ii) if after submission of the quote there is an increase in the price of materials.
  (iii) if after submission of the quote it is discovered that further works need to be carried out which were not anticipated when the quote was prepared.
  (iv) if after submission of the quote it is discovered that there was a manifest error when the quote was prepared.

(v) quotes are with VAT unless otherwise noted.  VAT will then be added at the current rate.

• The Company shall not be under any obligation to provide a quote to the Customer & shall only be bound (subject as hereinafter) by quotes given in writing to the Customer.  The Company shall not be bound by any estimates given orally or in which manifest errors occur.
• Invoices should be paid upon completion either by Bank transfer to Andrew A Woodfield Ltd, invoice link by debit/credit card.  Payments via debit or credit card will  carry a £40 administration fee as standard  We will also require for the payment to be made before completion of the work as this takes 3-4 days to reach our account.  If Paying in cash the cash must be available to us on the day of completion.
• Late Payments – Late payments carry an interest charge of £50 per day from the date of invoice. However, this is applied at the discretion of the company and is not applied automatically.

We reserve the right to collect unpaid debts using a Debt Collection Agency.

• Where the date and / or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the nonattendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.
• If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 3 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
• The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
  (a) Subject to misuse or negligence.
  (b) Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
• If faults occur in the materials fitted and replacements are supplied under warranty, there will be a charge from ourselves to fit these new items which we can advise before the fitting is carried out for example a replacement tap £90 plus VAT
• The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
  Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
  The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.
  The customer shall be solely liable for any hazardous situation in respect of Corgi Regulations or Gas Warning Notice issued.
• When major work is undertaken we will use dust sheets etc to help to protect your carpets, furniture. However we do not accept any responsibility for any damages that may arise due to carrying large items in and out of your property inc up and down stairs.  We suggest that you take your own precautions to protect carpets and wooden floorings etc
• Waste disposal – we do not hold the relevant licence to enable us to take away your waste, but we can put you in touch with a Company who can do this for you or it may be advisable to hire a skip, both of these would be at your cost.
• Flat pack furniture the Company will not “make up” flat pack furniture. If this customer wants to use flat pack items, the customer must erect these themselves.  The Company will take no responsibility for the units supplied or the making up of these units and any future issues.
• If the customer purchases their own furniture (not from our approved supplier) they will be responsible for any issues that may arise from the product and will need to follow up with the supplier. Any items that need replacing will be charged to the customer by Woodfield Plumbing.
• These terms & conditions may not be released, discharged, supplemented, interpreted, varied, or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering a contact with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.
• The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.

This privacy policy sets out how Woodfield Plumbing & Heating Services uses and protects any information that you give Woodfield Plumbing & Heating Services when you use this website.

Woodfield Plumbing & Heating Services is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Woodfield Plumbing & Heating Services may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 21/05/25.

What we collect

We may collect the following information:

• Name and job title
• Contact information including email address
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

What do we do with the information we gather?

We require this information to understand your needs and provide you with a better service, in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
  info@woodfieldplumbingandheating.co.uk

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Woodfield Plumbing & Heating Services.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

This website and its content are protected by copyright laws. All rights reserved.

The content of this website, including but not limited to text, graphics, images, logos, and software, is the property of Woodfield Plumbing & Heating Services or its content suppliers and is protected by the United Kingdom and international copyright laws.

You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of this website without the prior written consent of Woodfield Plumbing & Heating Services.

You may download, print, and store limited copies of the content of this website for your personal, non-commercial use, provided that you do not alter or remove any copyright, trademark, or other proprietary notices.

Any unauthorized use of the content of this website may violate copyright laws, trademark laws, and other laws. Woodfield Plumbing & Heating Services reserves the right to take legal action against any unauthorised use of the content of this website.

This website, Woodfield Plumbing & Heating Services, uses cookies to improve your browsing experience and to help us understand how users interact with our site. This Cookies Policy explains what cookies are, how we use cookies, and how you can manage your cookie preferences.

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

 How we use cookies

We use cookies for a variety of purposes, including:

• To remember your preferences and settings
• To understand how you use our site and to improve your experience
• To show you relevant content and advertising
• To analyse traffic and usage patterns

Cookies that we use

We use the following types of cookies on our website:

• Strictly necessary cookies: These are essential for the proper functioning of our website and cannot be disabled.
• Functionality cookies: These enable us to remember your preferences and settings, and to provide enhanced, personalized features.
• Performance cookies: These collect information about how you use our website, such as which pages you visit, and help us to improve the performance of our site.
• Advertising cookies: These are used to show you relevant content and advertising based on your browsing history and interests.

 Managing your cookie preferences

Most web browsers allow you to manage your cookie preferences. You can set your browser to accept all cookies, to block certain types of cookies, or to block all cookies. You can also set your browser to alert you when a website tries to set a cookie.

Please note that if you block or delete cookies, some features of our website may not work properly.

For more information about managing your cookie preferences, please refer to the help section of your browser or visit www.aboutcookies.org.

This website is operated by Woodfield Plumbing & Heating Services (the “Website”). By using the Website, you agree to be bound by these Terms of Use (the “Terms”). If you do not agree to these Terms, please do not use the Website.

1. Use of the Website

The Website is intended for your personal, non-commercial use. You may not use the Website for any illegal or unauthorized purpose. You may not use the Website in a way that could damage, disable, overburden, or impair the Website or interfere with any other party’s use of the Website.

2. Intellectual Property

The content of the Website, including but not limited to text, graphics, images, logos, and software, is the property of Woodfield Plumbing & Heating Services or its content suppliers and is protected by the United Kingdom and international copyright laws. You may not reproduce, distribute, publish, display, modify, create derivative works from, or exploit in any way the content of the Website without the prior written consent of Woodfield Plumbing & Heating Services.

3. Disclaimer of Warranties

The Website is provided on an “as is” and “as available” basis. Woodfield Plumbing & Heating Services makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website. Woodfield Plumbing & Heating Services will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

4. Limitation of Liability

Woodfield Plumbing & Heating Services will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

5. Changes to the Terms

Woodfield Plumbing & Heating Services reserves the right to modify these Terms at any time without notice. Your continued use of the Website after any such modification constitutes your acceptance of the modified Terms.

6. Governing Law

These Terms and your use of the Website will be governed by and construed in accordance with the laws of England and Wales, without giving effect to any principles of conflicts of law.

This website (the “Website”) is provided by Woodfield Plumbing & Heating Services on an “as is” and “as available” basis. Woodfield Plumbing & Heating Services makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, or products included on the Website.

Woodfield Plumbing & Heating Services will not be liable for any errors or omissions in the content of the Website, or for any actions taken in reliance on the information provided on the Website. Woodfield Plumbing & Heating Services will not be liable for any damages of any kind arising from the use of the Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

Woodfield Plumbing & Heating Services does not warrant that the Website will be available at all times or that the Website or any content will be error-free. Woodfield Plumbing & Heating Services reserves the right to modify, suspend, or discontinue the Website or any content at any time without notice.

The content of the Website is provided for general information purposes only and is not intended to be a substitute for professional advice. You should always seek the advice of a qualified professional before making any decisions based on the information contained on the Website.